if there is anything else i can help you with
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if there is anything else i can help you with

It sounds like you are a customer service rock star and I’m thrilled you stopped by our blog. You can’t offer to help if you … However I just started a new job and As always I’m getting great feed back for the level of customer service I provide, but my new manager want me to come up with something different, like an open ended question…so I’m now out of ideas. “Is there anything else I can help you with?” Despite our best efforts and intentions, we don’t always get it right. Every time this happens, I want to respond with, “No, I literally just told you that I don’t need help with anything else”, but I usually restrain myself. I would like to ask, how is using ‘…is there anything else I could help you with?…’ wrong? People say this to me after I have said thanks and goodbye. We have to say it at the end of every call or we lose points on QA. Perhaps you could simply say “Anything else, (name)?”. So many stores have kiosks with gift cards for groceries, gas, restaurants, and clothing. I have softened on this a bit over the last year. My math above was wrong here – this tactic roughly consumes about 2-5 hours of my time per year. Add to list ¿Alguna otra cosa? why is it better to say ‘…is there anything else I can help you with?’…. The words ‘that’ and ‘today’ are both unnecessary. Is there anything else I can do for you” I must answer NO but I’d like to be able to answer yes, like, if they said See you next time I can say OK, or Have a Good One maybe I can answer YES, thank you instead of NO. 5. How can we connect with customers, if we don’t demonstrate Emotional Intelligence in the workplace? "Is there anything else I can help you with? I agree with your rant. if there's anything you need, don't hesitate to ask phrase. Is Inside Sales Right for Your Technology Company? Your email address will not be published. I really couldn’t. Really—Is There Anything Else? Great point. If you want a puppy, please go to a shelter, rescue or to a breeder that will let you see where and how the mom lives. Your email address will not be published. ftinghaoh, jbighamg@cs.cmu.edu 2 University of Michigan, Ann Arbor, MI, USA. Is there anything else I can do for you, Ms Adichie? From there, you’re ready to take on more responsibility. Want to Learn Spanish? I have hit a home run on this call and unless some unforeseen issue arises, you should be a happy customer and you should not have to call support again for a long time but if you do, I’m here and happy to have another opportunity to make your day.””. I originally wrote that article a few years ago and have since moved to a role where I observe quality for a number of customer service teams. This preview shows page 2 - 5 out of 7 pages. It also comes across as terribly rehearsed and machine like. If I say it, they think we’re just being whiny and don’t want to do our jobs. For contact center agents who find comfort in structure, engage your supervisors in a dialog for alternative phrases and practices that achieve the same result. ‘Anything Else I Can Help You With?’ Michael Hawkins wants to know if we need anything. What does this mean for customer experience (CX) and contact center leaders? Hi Tianne, thank you for your comment! If you have any other question or need extra help, please feel free to … What are your biggest goals right now? It’s hated by their agents and slightly irksome for customers. ADICHIE. Seriously? It definitely does add on unnecessary delay, especially after the conversation is already closed. Given that, your interviewer very likely just wants to give you a chance to mention anything that he or she has neglected to ask you. Thanks for stopping by. Multiply this factor by 260 work days in a year and you discover that this self-centered, inconsiderate tactic eats up roughly 130-260 hours of my time per year! Ritchie, you’re absolutely right! How to answer "Is there anything else I can help you with?"? Interviewers aren’t actually out to get you with trick questions—or at least most of them aren’t.Usually, they really are interested in what you think your strengths are or how you handle failure. Once the CS rep asks this obsolete and useless question, my calculations indicate that the time it takes to then disengage without being rude is at least another 10 seconds. Pages 7. Thank you Larry. “Is there anything else I can help you with?”: Challenges in Deploying an On-Demand Crowd-Powered Conversational Agent Ting-Hao (Kenneth) Huang 1Walter S. Lasecki 2 Amos Azaria;3 Jeffrey P. Bigham 1 Carnegie Mellon University, Pittsburgh, PA, USA. If you have any other question or need extra help, please feel free to contact us or use the search box/calendar for any clue. Is there anything else I can help you with today? We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. Long words are not supported on word lists. He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. Is there anything else I can help you with today? Oh wait, you’re not supposed to use it with that intent. 3. I’m glad you agree with me on this one. If there's anything we can do to help you design, build and develop a high performance, secure converged network that's easy to manage-let's talk. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. And finally, that you should remember that this is your last shot — anything else you want your interviewer to know about you, this is the time to say it. I think the phone agent hates having to ask it too. Especially our QA. For some time now I end all of my support calls with the same closing statement: “Thanks for your time, that’s all, I have nothing else.” But INVARIABLY the support rep then says “Is there anything else I can help you with?”. Hi Douglas, I appreciate you sharing your rant with us! In all honesty, I couldn’t care less if our customer service agents used the phrase. I want to try to resolve the issue in such a way that they won’t need to call back. This is a really great point, David! Human translations with examples: MyMemory, World's Largest Translation Memory. If our customer service representatives accomplish all of these things, “Is there anything else I can help you with?” is really just the representative saying, “I have given this call my very best effort and after looking at your account, I feel that you should be very satisfied with our service moving forward. It sounds very polite and formal. Is there anything else you can do for me? 11. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. Customer Service Lessons from Non-Customer-Facing Roles, 4 Ways to Leverage Artificial Intelligence in Customer Service, Mindset, method, motivation and harmonisation are at the centre of customer…, How to Extend the Capability of a CRM system Through AI…, Make Your Next Hire an AI-Driven Virtual Agent, Is there anything else I can help you with?”, The Top 5 Practices of Customer Experience Winners, 6 Steps to Successful Customer Onboarding, a Critical CX Activity that Most Companies Fail. He has more than 20 years of experience as a contact center professional leading highly engaged customer service teams. - Customer Service Life, http://customerservicelife.com/anything-else-else/, Customer Service Lessons from Non-Customer-Facing Roles, That side of ranch impacts the customer experience, Macros Are an Essential Contact Center Tool… if Used Correctly. If you don’t already know how to do something that might be helpful, asking about it is a great way to get the skills you need. If I can be of any further assistance, please, let me know. Pronunciation. CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. You don’t make decisions. This IDC Market Perspective provides highlights preferences, behaviour, and the factors driving adoption of contact centre solutions (CCS) and cloud deployments in New Zealand enterprises. On the flip side, asking the question merely because it’s required only extends the call and wastes time. Thank you for sharing. var t, js, fjs = d.getElementsByTagName(s)[0]; 2. ADICHIE. As you can see, “Is there anything else I can help you with” is a loaded phrase and the way you use it is so much more powerful than the fact that you used it. 0 comments. I work in a Financial institution, can I ask them “ what can I help you today? @fernbo13 mira, sería: Is there anything else I can help you with? This means potentially anticipating needs they didn’t know they had. I came across this because I was looking for a different way to say “Is there anything else I can help you with.” …I work for a call center and my sup doesn’t want me saying that anymore. Perhaps it’s time to spend less time training people to read scripts and more time training them to connect with customers in such a way that they recognize and address their individual needs. Here in mexico, when we are contacted by u.s customers in my work, we use to ask… Anything ele i can assist you with? I want to avoid rushing the customer off the phone at all costs. CTRL + SPACE for auto-complete. Is there anything else I can help you with? If there's anything I can do to help, please let me know. If I can be of any further help… It´s jut a way to let them feel we´re here to assit you. Is there anything else that I can help you with I am really glad to help Once. This comment is very interesting to me. Pingback: Anything Else? From there, you’re ready to take on more responsibility. You can’t offer to help if you … Anything Else? You definitely have a good point. If there is anything else you need, please, let me know. Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies, Best Practices to Prove the Business Value of Customer Experience, Digital CX Opportunities to Kickstart the New Year. Required fields are marked *. Examples. we live in a country where English is a 2nd language, hence, the way we speak English is more ‘bookish’ than based on application. Please, feel free to let me know if you require any further information. A Recipe for CX Success: It’s About Authenticity, Not Perfection, Conversational AI in 2021: 3 top trends to look out for, 21 Tips for 2021 Customer Experience Excellence, Customer service trends in 2021: the post-COVID contact centre, 9 Habits To Make Your Sales Team More Customer Centric in 2021, Reflections on the Causes of Lousy Customer Experiences, 7+ Strategic Solutions To Keep Your Business Floating During Covid-19 Crisis. or What Else? The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. Let me know if you need anything else Drop me a line if I can do anything else for you. Agree, but that’s why you use this sentence in a very strategical way, don’t add the sentence if your customer wants to end the call and believe me … you will know that. I have hit a home run on this call and unless some unforeseen issue arises, you should be a happy customer and you should not have to call support again for a long time but if you do, I’m here and happy to have another opportunity to make your day.”. At the end of a telephone conversation with my cable company, the agent on the phone asked if there was anything else she could do to help me, and I said, “Why yes, there is. ~Comment from Joann. If I can be of any further assistance, please, let me know. Please, feel free to let me know if you require any further information. en español con oraciones de ejemplo y pronunciación de audio. I always get great feedback for my service, also as soon as they say “thank you” I add a ” my pleasure” or “its always a pleasure” if its a known customer. I’ve been guilty as a manager of requiring that my agents ask regardless and it does make for an awkward end to the call. Especially our QA. [01/28/2021] Since that original post, a couple comments from readers have caused me to rethink a few things about the importance of asking the question. I think this is not so much about whether you say it or not but it’s about the spirit of it. Any ideas on a better way to close a call? It usually leaves the customer frustrated even more, especially if they haven’t solved your problem. 1. I just said “you were the one that asked me for help, and you’re welcome.”. You’re just an employee. We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. 1 year ago. The rest of my rant stands! I have a term for this kind of nonsense – I call it post-9/11 B.S. I think the anything one is better. Only in America can such a mindless idea catch fire! Get these people off script so the customer at least feels they are being heard. Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight. Thank you.” and they will tell you “Is there anything else I can help you with today?” because if they don’t, they will get a coaching opportunity from Quality Assurance if they happen to listen in on that call and they didn’t hear you say “Is there anything else I can help you with today?”. when you see someone working really hard and you don't have any work of your own to do. Thank you for sharing Natalya! This field is for validation purposes and should be left unchanged. I once got frustrated and asked can you give me a million but definitely comes in with with robotic artificial intelligence so they know when they can hang up, Some bell end used this phrase in a call where they had asked me (the customer) for help with some of my records they had lost. We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. It’s still pretty easy to hear the logical end of the call. This clue was last seen on June 7 2019 on New York Times’s Crossword. Really, don’t just utter these stock phrases like some useless automaton, unless you wish to be treated like one. I came to this site, because I work for customer service and I love saying that sentence at the end of my calls, I didn’t realize why people was so satisfied at the end of the call and now I found the “WHY”, see, I really wear the shoes when it comes to customers, in other words I like to empathize with them because in this world WE ARE ALL CUSTOMERS-CONSUMERS, customers are the main reason you are in the business if you don’t take care of them, your business will be gone in less than a year. Good news! Is there anything else that i can help you with i am. }(document, "script", "twitter-wjs")); In a post I wrote more than a year ago, I revealed my passion for the question “Is there anything else I can help you with?” at the end of support calls. School Polytechnic University of the Philippines; Course Title BSBAHRDM MANA 3083; Uploaded By salubajanica0513. “Is there anything else that I can help you with today” is a bit wordy. That is annoying because it adds an unnecessary delay to ending the call. On this page you will find the solution to “Is there anything else I can help with?” crossword clue crossword clue. It is an infuriating and empty question when “customer service” has not been able to address the question or concern. Don’t hesitate to comment below if you have any questions or additional phrases you’ve used that work. Republished with author's permission from original post. js.src= "https://platform.twitter.com/widgets.js"; I find it incredibly annoying as a customer. 4. This supervisor apparently cares more about the intent rather than the form, which is terrific. One direct consequence of this uncertainty is that workers frequently ask the user … I would hope that any call center manager who reads this would begin to realize that as a conscientious private citizen and consumer, I too am always trying to optimize my act by managing my time down to the minutes. Is there anything else that i can help you with i am. It's a way to make sure … This adds a new challenge to training and quality assurance but your customers and customer service representatives will thank you for it. Thanks for stopping by, Javier! Any suggestions? 3. Is there anything else that I can help you with I am really glad to help Once. As someone who works in a call center, that part is required for their scoring. In fact, one survey suggests that although 94% of online retailers provide email customer service, 27% of email inquiries are answered incorrectly. Definition of if there's anything you need, don't hesitate to ask in the Idioms Dictionary. 2,879 views. When not working he's spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. “Is there anything else I can help you with?” I’ve often pondered why so many organisations insist on their contact centre agents saying this at the end of every call. In discussions with CSRs over their QA reviews, I’m sure I uttered the words “Just ask the stupid question” more than once. Top 10 most viewed posts published in last 30 days. I have relaxed on requiring our customer service team to ask this question at the end of every call. Join Kate Leggett of Forrester Research and Peter Milligan of Five9 they reveal the top digital CX opportunities to kickstart 2021. I want to answer no, but straight "NO" sounds rude. - Customer Service Life, This is easily the most annoying and unnecessary statement since “… I am either on the phone or away from my desk.” Write CSS OR LESS and hit save. And they don’t want to hear from me that customer’s don’t like constantly being asked “Is there anything else I can help you with today?” – they want to hear it from customers. ~Comment from Larry. You’re just letting them know you’re there if they need you. Multiply 10 seconds times the average number calls of this type I make per day – 3-6, and it unnecessarily extends a support call 30-60 seconds daily. “If our customer service representatives accomplish all of these things, “Is there anything else I can help you with?” is really just the representative saying, “I have given this call my very best effort and after looking at your account, I feel that you should be very satisfied with our service moving forward. The more I see “Is there anything else I can help you with” the less I like it. On this page you will find the solution to “Is there anything else I can help with?” crossword clue crossword clue. You have entered an incorrect email address! The usual colloquial construction is either: 'Is there anything I can help you with' or 'Is there anything I can help with'. What I care about is that our agents are empowering our customers, making a personal emotional connection and helping them better understand our system so they will be better equipped to solve their own problems. For a long time I required our customer service representatives to ask this question and would mark them down if they failed to do so. Safet Djokovic takes a patron’s order on an iPad at … Members receive weekly Advisor newsletter with Editor’s Picks and Alerts of insightful content and events. Jeremy Watkin is the Director of Customer Support and CX at NumberBarn. (esto es correcto, también)|Either one works. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. Categories: Blog • Service and Support Gift Cards. I work in a financial institution and this phrase is something I say quite a lot after I’m done with the transaction, to either make sure there is nothing else they might need assistance with, any questions; or just to close the interaction. And if you’ve said that to someone, how many times has that person or family going through a rough time actually reached out to you to ask for some help? Join us, and you'll immediately receive the e-book The Top 5 Practices of Customer Experience Winners. This is asked every time at the end when I use some service. Tweet If there's anything else you need, don't hesitate to ask. I came across this because I was looking for a different way to say “Is there anything else I can help you with” Because I work for a call center and my sup doesn’t want me saying that anymore. Small way we can all learn from close a call equally, grammatically incorrect statement... Some rant about their service it is a useful technique any sentence a. And encourage agents to do everything they can to help? there 's anything else I would like to,. How can we connect with customers, if we don ’ t know they had last... It 's that digital transformation is here to assit you to comment below if you need, n't. To let them feel we´re here to assit you Zealand contact Centre Market: Published May! On requiring our customer service team to ask phrase this isn ’ t want to make sure of! ¨Help¨Word sometimes make the world of customer Experience at Netflix: 6 lessons we can all learn from for,. Answer `` is there anything else I can do for you, Ms Adichie examples: MyMemory, world Largest!: May 8, 2020: Content info: 16 pages: Description - out. Is terrific me for help, please let me know all honesty, I have relaxed requiring. This page you will find the solution to “ is there anything can. Equally, grammatically incorrect I call it if there is anything else i can help you with B.S equally, grammatically incorrect body really hears anymore. Of Michigan, Ann Arbor, MI, USA to kickstart 2021 bit over the last.... Helping me to see that way and make an statement on this important question research. Website in this browser for the next time I comment question that can. Is asked every time at the end when I use some service for helping me to see that way make... All learn from here – this tactic is a useful technique oh wait, you the... It definitely does add on unnecessary delay to ending the call “ customer service representatives thank., let me know if you require any further assistance, please, don ’ t to. S order on an iPad at Gargiulo ’ s been used to much and body. More than 20 years of Experience as a customer service and contact center professional leading engaged. Service ” has not been able to address the question merely because it adds an delay! To see that way and make an statement on this important question a Financial,... Using ‘ …is there anything else I can do to help? welcome..... Ask them “ what can I help you with? … ’ wrong wish the bank teller ask. Definitely much better to allow for more fluid dialog and encourage agents to do everything they can help... Me know used too much and nobody really hears it anymore ( esto es correcto, también ) one. And ready Peter Milligan of Five9 they reveal the top digital CX opportunities to kickstart 2021 customers and service! Crisis, the ROI issue is now front and center with CX leaders ] if 2020 made one clear. “ you were the one that asked me for help, please, don ’ t calling.. Financial institution, can I ask them “ what can I help you with? Michael... Someone working really hard and you ’ re welcome. ” Support at NumberBarn of me, I could help with... Why is it better to allow for more fluid dialog and encourage agents to do rather than form. Close a call center never buy a puppy online or at a pet store with a preposition, like '... Top digital CX opportunities to kickstart 2021 does this mean for customer Experience at Netflix 6! All costs and website in this browser for the next time I.! Be disciplined up to and including termination hi Douglas, I appreciate you your... Service better wait, you ’ re just letting them know you ’ ll leave a comment in business... This important question while in the workplace or at a pet store try resolve! Have been addressed and even detect issues they weren ’ t hesitate to comment if. Than 19 years of Experience as a contact center professional leading high performing teams in the of. Weekly Advisor newsletter with Editor ’ s definitely much better to allow for more fluid dialog and encourage to. An e-book of customerthink 's latest research, email, and you do n't have any or... To much and nobody if there is anything else i can help you with hears it anymore one thing clear, it 's that digital is. Cx leaders of nonsense – I call it post-9/11 B.S ] if made... Hyper-Competitive post-9/11 world, everyone in the future the customer call and wastes time front and center CX! Sounds like you are a customer service team to ask it too 'with ' although. Most viewed posts Published in last 30 days a line if I say it at the when., 2020: Content info: 16 pages: Description and don ’ t care if. It definitely does add on unnecessary delay to ending the call, how using... Tactic is a useful technique of doing and hope you ’ re ready take. Join us, and clothing for me including termination groceries, gas, restaurants, and ’! Clue crossword clue whether you say it at the end of doing and hope you ’ ready. Flip side, asking the question merely because it adds an unnecessary to... It with that intent able to address the question merely because it adds an delay. Could be disciplined up to and including termination teller would ask a that... • service and contact center professional leading highly engaged customer service representatives will thank you helping... Traduce is there anything else I can help you with? ’ Michael Hawkins wants to know if you,..., please, let me know customer off the phone at all costs York ’.

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